Frequently Asked Questions

Q: How do I pay for my Photogram?
A: PhotogramsOnline uses PayPal to handle all payments.

Q: When will I receive my PayPal bill?
A: PayPal will send you an invoice to your e-mail address shortly after you submit your order(s).   Simply pay PayPal with a credit card or your PayPal account electronically and PhotogramsOnline will process your order.


Q: Why does Photograms use PayPal?  Why can't we pay on your website?
A: Photograms wants to ensure that payments are secure.  PayPal provides a service that is easy to use and promises to provide their costumers with safe and secure payments.  In the future, Photograms will be accept payments online.  However, we will not do so until we are able to promise the same level of security.

Q: When will my Photogram be designed?
A: Photograms feels very strongly about getting your orders completed promptly, therefore, our team will begin designing your Photogram directly after receiving your payment via PayPal.


Q: Can I see my Photogram design before I pay?
A: Photograms Online would be happy to send you a copy of your completed Photogram.  However, the Photogram's quality and size will be decreased so it can be sent easily via e-mail.

Q:  Can I speak to a representative at Photograms Online?
A: As of now, Photograms does not take calls over the phone.  However, if we cannot answer your questions via e-mail we would be happy to contact you.  E-mail us at contact@photogramsonline.com.

 

Q: My son plays hockey so I would like to send  his Dad a photogram with a hockey theme but I don't see a hockey theme in the gallery of templates, can you design something like that for me?
A: Yes.  Photograms has numerous themes that are not shown on the website.  If we do not have something already in our library we would be happy to design something for you.

If the theme you are looking for does not appear in the Photogram library, you can make your request on the order form. 

If you request a theme on the order form, Photograms will contact you with information and send you the example to your e-mail.

Q: Are Photograms mailed electronically or via US Post?

A:  Photograms are printed, framed, & wrapped for

mailing using USPS (United States Postal Service).  Photograms are not mailed via e-mail.


Q: I do not have a digital camera.  Am I able to send Photograms my pictures by regular mail?  
A: Photograms only accepts pictures electronically.  However, there are photo services that will put your 35mm photographs on a cd which can then be mailed electronically to Photograms.  Please visit your local drug store's photo department for more information.